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#postmortems

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The neverending griefing discussion

I've been doing MMOs and online worlds a long time. And that means that I've written and said a lot of things on the Internet over the years, about designing them.

One of the funny things about reactions to the various vision blogs for Stars Reach is the number of people who have

raphkoster.com/2024/08/07/the-

Raph's Website · The neverending griefing discussionI’ve been doing MMOs and online worlds a long time. And that means that I’ve written and said a lot of things on the Internet over the years, about designing them. One of the funny thin…
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@thisismissem @sgf "blame" is not the same thing as "assigning responsibility".

A good red flag for this is teams that say "We do #blameless #postmortems by not naming anyone in the postmortem".

No! You know you have a blameless postmortem culture when you *can* name people in postmortems without it causing problems.

This can be exceptionally hard to achieve, but it's worth it.

Edit: see also @danslimmon blog.danslimmon.com/2023/04/20

Dan Slimmon · It’s fine to use names in post-mortemsThe purpose of the blameless post-mortem is not to make everyone feel comfortable. Discomfort can be healthy and useful. The purpose of the blameless post-mortem is to let us find explanations deep…

"Eventually this customer has had enough. They leave. This represents both a sizable blow to revenue and a scathing indictment of your product’s reliability at scale. But, on the bright side, both MTTR and MTBF benefit enormously! That’ll look great on the quarterly slide deck." (~700w)

blog.danslimmon.com/2023/04/04 #sre #devops #incidentresponse #postmortems

Dan SlimmonIncident metrics tell you nothing about reliabilityBy Dan Slimmon