PaulaToThePeople<p>Hi, I'm looking for a <a href="https://climatejustice.social/tags/FreeSoftware" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>FreeSoftware</span></a> <a href="https://climatejustice.social/tags/SelfHosted" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>SelfHosted</span></a> <a href="https://climatejustice.social/tags/TicketingSystem" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>TicketingSystem</span></a>. </p><p>The one main feature I need: Users should be able to send me tickets without having to register an account.</p><p>I went through this list: <a href="https://github.com/awesome-selfhosted/awesome-selfhosted?tab=readme-ov-file#ticketing" rel="nofollow noopener noreferrer" translate="no" target="_blank"><span class="invisible">https://</span><span class="ellipsis">github.com/awesome-selfhosted/</span><span class="invisible">awesome-selfhosted?tab=readme-ov-file#ticketing</span></a><br>But none of the websites mention, whether users can send tickets without an account or provide a user-side demo.</p><p>Other features I want:<br>* either option to leave contact info or custom link to track progress of ticket or add/edit information<br>* option to register an account if you want to<br>* no AI integration<br>* not too hard to self-host</p><p>Possible workarounds I would accept:<br>* a shared guest user account with publicly available login info so anyone can create tickets - but without the ability to edit the profile and add personal information or any other privacy/security flaws<br>* login via Mastodon or other Fediverse account (since Fediverse users will be the main target audience)</p><p>Thanks</p><p><a href="https://climatejustice.social/tags/BoostsWelcome" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>BoostsWelcome</span></a> <a href="https://climatejustice.social/tags/help" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>help</span></a> <a href="https://climatejustice.social/tags/FollowerPower" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>FollowerPower</span></a> <a href="https://climatejustice.social/tags/SoftwareRecommendation" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>SoftwareRecommendation</span></a> <a href="https://climatejustice.social/tags/ticket" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>ticket</span></a> <a href="https://climatejustice.social/tags/ticketing" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>ticketing</span></a> <a href="https://climatejustice.social/tags/HelpDesk" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>HelpDesk</span></a> <a href="https://climatejustice.social/tags/BugTracker" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>BugTracker</span></a> <a href="https://climatejustice.social/tags/IssueTracker" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>IssueTracker</span></a> <a href="https://climatejustice.social/tags/kanban" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>kanban</span></a></p>